The six stage problem solving process is a tool used in modeling. The aim of this process is to come up with a solution to a problem which usually results in a model of some kind. Divergent and convergent thinking are utilized in the six-stage process. Divergent thinking focuses on exploring possibilities and an imaginative approach. Convergent thinking however is directed more toward specific resolutions. Each stage is observed from a divergent and convergent lens.
The six stage process is executed with the following steps.:
1. Exploring the Mess
The mess is the situation that prompted the action. The situation is called a mess because it is in raw form and no specific problem to address has been identified at this point.
2. Searching for Information
At this stage facts are gathered. The facts obtained can range from numerous sources including numerical data to interviews or case studies.
3. Identifying a Problem
During this step a list of problems are formulated and the best one fit for the scenario is chosen to continue in the the problem solving process.
4. Searching for Solutions
Several solutions to the problem are considered. This process involves generating possible modes of action and critiquing them.
5. Evaluating Solutions
Here the best possible answer or solution to the problem is decided upon. Therefore all solutions generated in the previous stage must be eliminated to one.
6. Implementing a Solution
At the last stage of the process, the model is now ready for execution. The results of the solution are examined and this process can last over time.
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