Defining a Mess

Usually when referring to a mess there is no description that can explain this condition. The general feeling one gets when hearing the word mess is disorder. Before any problem solving process begins there is a mess that has prompted this need. Why is the situation called a mess? A mess results from several reasons such as time restraints, failures, lack of communication, lack of facts or information, etc. The elements creating the mess are not necessarily always a result of negative causes. Nevertheless a mess is still a mess and must be treated as such. It is by identifying a problem that control over the mess is obtained.

The problem resulting from the mess can either be well structured or ill structured. A well structured problem involves a solution that is definite. No other solution will yield the desired result. An ill structured problem on the other hand can have several solutions. Of these solutions there may be more than one effective approach. An example of a well structured problem is an algebraic expression in which only one answer will make the formula work. An ill structured problem example is finding the best fundraising option for an organization.

Divergent and convergent thinking are what generate the problem. Divergent thinking encourages an imaginative process in which any and everything may result in the correct approach and right answer. Therefore this process involves more innovative and outside of the box thinking. Convergent thinking on the other hand calls for more situation specific thought and analysis. As an example of convergent and divergent thinking consider the problem of determining the best way to promote a store's upcoming sale in the most cost effective way. Divergent thinking would come up with every way possible way of advertising. Convergent thinking would narrow this list down by asking questions with regard to resources and budget.